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In 2020, companies will keep on using AR to enhance the customer experience even more. Realistic online purchases are also possible because of augmented reality (AR), allowing customers to try on products or services.
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With virtual reality (VR), employees can learn how to operate machines and collaborate from different locations. XR helps businesses create value for their customers and team members through new experiences. This tech trend will expand even more this year and keep being focused on managing real-time customer interactions across various channels. Companies like Domino’s Pizza and DoorDash are already experimenting with robots and drones delivery.ĪlterEgo, smart carries, and civilian robots like Sofia - all these products are evidence of extensive AI growth. Artificial Intelligence (AI)Ī lot of companies use AI to streamline their business operations, get insights, and make data-based decisions. It provides a solid base for new technologies, such as cryptocurrency and blockchain, and helps conduct transactions in a unique, previously impossible way.įor instance, a smart contract for trip insurance allows a traveler to get a refund into their account automatically in case of a canceled or delayed flight.
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Distributed Ledger Technology (DLT)Īs a new digital system for recording the transaction of assets, DLT allows businesses and consumers to control their data along the way. It’s time for DARQ (Distributed ledger technology, Artificial intelligence, extended Reality, and Quantum computing). Today’s post-digital era is the golden age for technology. Tech trend DARQ as a catalyst for business performanceĪs stated in the new Accenture’s report, there are four technologies, abbreviate to DARQ, that will be on top in 2020. In 2019, going digital is no longer enough to make you stand out from the vast number of competition out there. Let’s take a look at the latest digital transformation trends that are worth investing in this year. Companies are looking for the next tech innovations that will let them create more customized experiences and succeed. We’re moving to a post-digital era, where technology, which began as a competitive advantage, is now the new norm. But which technologies will allow them to outperform? According to International Data Corporation (IDC), digitally transformed companies will account for more than 50% of global GDP by 2023. Digitalization is a strategic priority for most businesses today.